term of service

SF Express Terms of Service

Last modified: Jan 20, 2016

Welcome to SF Express!

Thanks for using our products and services (“Services”). The Services are provided by SF Express Co., Ltd. (“SF”), located at Shenzhen Software Industry Base, Xuefu Road, Hi-tech Industrial Park South, Shenzhen, 518054, P.R. China. By using our Services, you are agreeing to these terms. Please read them carefully. Our Services are very diverse, so sometimes additional terms or product requirements (including privacy requirements) may apply. Additional terms will be available with the relevant Services, and those additional terms become part of your agreement with us if you use those Services.

Using our Services

You must follow any policies made available to you within the Services. Don’t misuse our Services. For example, don’t interfere with our Services or try to access them using a method other than the interface and the instructions that we provide. You may use our Services only as permitted by law. We may suspend or stop providing our Services to you if you do not comply with our terms or policies or if we are investigating suspected misconduct. Using our Services does not give you ownership of any intellectual property rights in our Services or the content you access. You may not use content from our Services unless you obtain permission from its owner or are otherwise permitted by law. These terms do not grant you the right to use any branding or logos used in our Services. Don’t remove, obscure, or alter any legal notices displayed in or along with our Services. In connection with your use of the Services, we may send you service announcements, administrative messages, and other information. You may opt out of some of those communications. Some of our Services are available on mobile devices. Do not use such Services in a way that distracts you and prevents you from obeying traffic or safety laws.

Your SF Express Account

You may need a SF Express Account in order to use some of our Services. You may create your own SF Express Account, or your SF Express Account may be assigned to you by an administrator, such as your employer or educational institution. If you are using a SF Express Account assigned to you by an administrator, different or additional terms may apply and your administrator may be able to access or disable your account. To protect your SF Express Account, keep your password confidential. You are responsible for the activity that happens on or through your SF Express Account. Try not to reuse your SF Express Account password on third-party applications. If you learn of any unauthorized use of your password or Account, please contact our team to get help.

Privacy and Copyright Protection

SF Express services will keep your personal data safe and protect your privacy when you use our Services. By using our Services, you agree that SF Express can use such data in accordance with our company’s policies. We respond to notices of alleged copyright infringement and terminate accounts of repeat infringers according to the related law in China. We provide information to help copyright holders manage their intellectual property online. If you think somebody is violating your copyrights and want to notify us, you can find our colleagues to issue your problems.

Your Content in our Services

Some of our Services allow you to upload, submit, store, send or receive content. You retain ownership of any intellectual property rights that you hold in that content. In short, what belongs to you stays yours. When you upload, submit, store, send or receive content to or through our Services, you give SF Express (and those we work with) a worldwide license to use, host, store, reproduce, modify, create derivative works (such as those resulting from translations, adaptations or other changes we make so that your content works better with our Services), communicate, publish, publicly perform, publicly display and distribute such content. The rights you grant in this license are for the limited purpose of operating, promoting, and improving our Services, and to develop new ones. This license continues even if you stop using our Services (for example, for a business listing you have added to SF Express Maps). Some Services may offer you ways to access and remove content that has been provided to that Service. Also, in some of our Services, there are terms or settings that narrow the scope of our use of the content submitted in those Services. Make sure you have the necessary rights to grant us this license for any content that you submit to our Services. Our automated systems analyze your content (including emails) to provide you personally relevant product features, such as customized search results, tailored advertising, and spam and malware detection. This analysis occurs as the content is sent, received, and when it is stored. If you have a SF Express Account, we may display your Profile name, Profile photo, and actions you take on SF Express or on third-party applications connected to your SF Express Account (such as +1’s, reviews you write and comments you post) in our Services, including displaying in ads and other commercial contexts. We will respect the choices you make to limit sharing or visibility settings in your SF Express Account. For example, you can choose your settings so your name and photo do not appear in an ad. You can find more information about how SF Express uses and stores content in the privacy policy or additional terms for particular Services. If you submit feedback or suggestions about our Services, we may use your feedback or suggestions without obligation to you.

About Software in our Services

When a Service requires or includes downloadable software, this software may update automatically on your device once a new version or feature is available. Some Services may let you adjust your automatic update settings. SF Express gives you a personal, worldwide, royalty-free, non-assignable and non-exclusive license to use the software provided to you by SF Express as part of the Services. This license is for the sole purpose of enabling you to use and enjoy the benefit of the Services as provided by SF Express, in the manner permitted by these terms. You may not copy, modify, distribute, sell, or lease any part of our Services or included software, nor may you reverse engineer or attempt to extract the source code of that software, unless laws prohibit those restrictions or you have our written permission. Open source software is important to us. Some software used in our Services may be offered under an open source license that we will make available to you. There may be provisions in the open source license that expressly override some of these terms.

Modifying and Terminating our Services

We are constantly changing and improving our Services. We may add or remove functionalities or features, and we may suspend or stop a Service altogether. You can stop using our Services at any time, although we’ll be sorry to see you go. SF Express may also stop providing Services to you, or add or create new limits to our Services at any time. We believe that you own your data and preserving your access to such data is important. If we discontinue a Service, where reasonably possible, we will give you reasonable advance notice and a chance to get information out of that Service.

Our Warranties and Disclaimers

We provide our Services using a commercially reasonable level of skill and care and we hope that you will enjoy using them. But there are certain things that we don’t promise about our Services. Other than as expressly set out in these terms or additional terms, neither SF Express nor its suppliers or distributors make any specific promises about the Services. For example, we don’t make any commitments about the content within the Services, the specific functions of the Services, or their reliability, availability, or ability to meet your needs. We provide the Services “as is”. Some jurisdictions provide for certain warranties, like the implied warranty of merchantability, fitness for a particular purpose and non-infringement. To the extent permitted by law, we exclude all warranties.

Liability for our Services

When permitted by law, SF Express, and SF Express’s suppliers and distributors, will not be responsible for lost profits, revenues, or data, financial losses or indirect, special, consequential, exemplary, or punitive damages. To the extent permitted by law, the total liability of SF Express, and its suppliers and distributors, for any claims under these terms, including for any implied warranties, is limited to the amount you paid us to use the Services (or, if we choose, to supplying you the Services again). In all cases, SF Express, and its suppliers and distributors, will not be liable for any loss or damage that is not reasonably foreseeable. We recognize that in some countries, you might have legal rights as a consumer. If you are using the Services for a personal purpose, then nothing in these terms or any additional terms limits any consumer legal rights which may not be waived by contract.

Business uses of our Services

If you are using our Services on behalf of a business, that business accepts these terms. It will hold harmless and indemnify SF Express and its affiliates, officers, agents, and employees from any claim, suit or action arising from or related to the use of the Services or violation of these terms, including any liability or expense arising from claims, losses, damages, suits, judgments, litigation costs and attorneys’ fees.

About these Terms

We may modify these terms or any additional terms that apply to a Service to, for example, reflect changes to the law or changes to our Services. You should look at the terms regularly. We’ll post notice of modifications to these terms on this page. We’ll post notice of modified additional terms in the applicable Service. Changes will not apply retroactively and will become effective no sooner than fourteen days after they are posted. However, changes addressing new functions for a Service or changes made for legal reasons will be effective immediately. If you do not agree to the modified terms for a Service, you should discontinue your use of that Service. If there is a conflict between these terms and the additional terms, the additional terms will control for that conflict. These terms control the relationship between SF Express and you. They do not create any third party beneficiary rights. If you do not comply with these terms, and we don’t take action right away, this doesn’t mean that we are giving up any rights that we may have (such as taking action in the future). If it turns out that a particular term is not enforceable, this will not affect any other terms. The courts in some countries will not apply China law to some types of disputes. If you reside in one of those countries, then where China law is excluded from applying, your country’s laws will apply to such disputes related to these terms. Otherwise, you agree that the laws of China will apply to any disputes arising out of or relating to these terms or the Services. Similarly, if the courts in your country will not permit you to consent to the jurisdiction and venue of the courts in China, then your local jurisdiction and venue will apply to such disputes related to these terms. Otherwise, all claims arising out of or relating to these terms or the services will be litigated exclusively in the federal or state courts of China, and you and SF Express consent to personal jurisdiction in those courts. For information about how to contact SF Express, please visit our contact page.

Agreement of collecting personal data

Personal data registered with S.F. Express Co., Ltd. will be handled appropriately in accordance with the methods specified below.

1.Purposes of collecting personal data

The personal data registered with S.F. Express may be accessed and used for the purposes specified below and shall not be used for any other purpose.

(1)To provide international delivery service;

(2)To communicate with customers if necessary

2.The decision in providing personal data and the possible consequences of not providing the information

It is totally your decision to provide S.F. Express with your personal data. However, if you decline, it may affect the pickup and delivery services by S.F. Express.

3.Personal data management

Personnel responsible for personal data management

4.Outsourcing management of personal data

There is possibility that S.F. Express may handle your personal data through a third party.

5.Provision of personal data to third parties

S.F. Express shall not make your personal date available to any third party except for cases as prescribed by laws and regulations.

6.Handling of requests of personal data

Requests by individual customers to receive notifications of the purposes to disclose their personal data; to modify, make supplement or delete their personal data; to cease access to their personal data by any third party should be submitted to the contact window specified below. All such requests should be processed promptly after confirming the authenticity and veracity of the requesting party. (Please note that S.F. Express will / should not make personal data available to any third party. Marks of “It is customers’ sole right not to provide any personal data to any third party” should be made.)

More inquiry about personal data, please contact us at: privacy_jp@sf-express.com

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