SF Express Terms of Service

Last modified: November 24, 2020.

Welcome to the International Business System! Before registering as our user, please carefully read and fully understand all the contents of the “SF International Business System User Agreement” (hereinafter referred to as the “Agreement”), especially those displayed in bold font, since they may include your obligations or limit your rights, exclude or limit the liability of SF. 。 If you do not agree to this Agreement or any of its terms, please stop registrating or using our products or services immediately. If you stop registration, you can only browse our web pages, but you cannot obtain our products or services. Your completion of registration or use of our products or services confirms that you have fully understood and agreed to the contents of this Agreement and accepted to be bound by the terms of this Agreement.

I. About this Agreement

This Agreement is the legally binding agreement between SF and all the subjects that use SF International Business System (including but not limited to individuals and organizations, hereinafter referred to as “users” or “you”) governing the use of SF products and services.

"SF" refers to S.F. Express Co., Ltd. and its subsidiaries, branches, affiliates, agents, and independent contractors in the country/region where the consigner is located in.

When you use one of our products or services, we may need your separate agreement to the Additional Terms for that product or service, such as the “Waybill Terms & Conditions”. Such Additional Terms will be provided together with the related products or services, and after you use the related products or services, they will become part of the agreement between you and us.

II. Account Registration and Management

Before you use our products or services, you need to register to become our user. Before starting the registration, you represent and warrant that you have the legal ability to enter into an agreement with us and accept our products or services. If you do not have the legal ability that matches your performance of any act, you and your legal guardian shall bear all the consequences arising therefrom. If you are under the age of 18, please do not register for our products and services. If you need our products or services indeed, please rely on a parent or guardian to assist you.

When you register to become a user, we will ask you to provide us with certain personal information. including your country/region, email address, and mobile phone number. We will use this information in accordance with our Privacy Policy (https://www.sf-express.com/cn/sc/Privacy_Policy/) (for more information see V. User Privacy Protection below). After you confirm your registration, we will send an email to you and ask you to complete the activation or verification process. In order to provide you with the products and services smoothly, you represent and warrant that the relevant information you provide is true, complete and accurate.

After registration, you will have your SF account. You can log in your account to place an order or batches of orders or track the status of your shipments. You agree to be responsible for maintaining your login account and password properly and avoid using compromised passwords. If you forget your password, or want to change your password, you can retrieve or change your password at any time. When you retrieve or change your password, we may ask you to provide relevant information, such as registered email address or mobile phone number, etc., to verify your identity. Any user’s use of our products or services after logging in with the account and password constitutes the user’s own behavior, and the user shall bear the relevant consequences and responsibilities caused thereby. SF shall not be held liable if the user’s account or password is lost, forgotten or stolen by others for any reason outside of SF’s control. If you consider that your account or password has been stolen, or your personal data has been leaked, please contact us immediately.

You have the right to cancel your SF account at any time. Once you confirm the cancellation of your account, your account will no longer be used. Within 30 days after you confirm the cancellation of your account, you can cancel the account cancellation, and you can restore your account by re-registering. If you do not cancel the cancellation within the aforementioned period, your account may be irreversibly cancelled, and your account information may be permanently deleted or anonymized. Please refer to the Privacy Policy (https://www.sf-express.com/cn/sc/Privacy_Policy/) for the period for which we retain your personal data and the applicable deletion rules.

III. Terms of Use

When using our products or services, you agree to comply with all applicable laws and regulations as well as this Agreement and the Additional Terms. You agree not to misuse our products or services. For example, you agree not to interfere with the normal use of our products or services or attempt to access our products or services through means other than the interface and instructions provided by us. You agree to use our products or services only to the extent permitted by the applicable laws. If you fail to comply with any applicable laws, regulations or agreements with us, or are found to have engaged in any inappropriate behavior (including but not limited to any acts that damage the rights and interests of SF or third parties), we may suspend or stop providing you with our products or services and may close your account if necessary. You agree not to remove, conceal or alter any legal notices displayed on or accompanying our products or services. In the course of your use of our products or services, we may send you service announcements, management messages and other information. You may choose not to receive some of these messages.

IV. Changes and Termination of Products and Services

SF is dedicated to optimizing and improving our products and services. We may add or remove features and functionality, or we may suspend or discontinue a product or service altogether. While we would be sorry to see you go, you may stop using our products or services at any time. SF may also discontinue providing you with products or services or add and create new restrictions to our products or services at any time. If we discontinue offering a product or service, we will give you a reasonable notice in advance and give you the opportunity to learn more about it.

V. User Privacy Protection

When you use our products or services, we will take all appropriate measures to ensure that your personal data is secure and your privacy is protected. By registering to become a user or using our products or services, you acknowledge that we will use your data in accordance with our Privacy Policy (https://www.sf-express.com/cn/en/Privacy_Policy/). We will inform you of our collection and processing of your personal data through our Privacy Policy (https://www.sf-express.com/cn/en/Privacy_Policy/) and our Cookies Policy https://osms.sf-express.com/osms/aps/register/cookiePrivacyPage.pub and we recommend that you fully read and understand these policies.

In order to provide you with our products or services, we may ask you to provide us with personal data or other information about a third party (for example, information about a recipient other than yourself). In such cases, you (i) warrant that you will provide us with such third party's personal data or other information in compliance with all applicable privacy laws and will not put us in breach of such laws by providing us with such data or information; (ii) agree that you have the right or the authorization to provide us with such personal data or information; and (iii) authorise us to process such personal data or information in accordance with this Agreement and the Additional Terms and the Privacy Policy described above.

VI. Intellectual Property

The intellectual property rights of the SF International Business System and our domain name, website design, text, logo, trademark, graphic, source code, software and other related content shall belong to SF and you agree to respect and use them in strict compliance with the relevant laws and regulations and the provisions of this Agreement and the Additional Terms. The absence of a specific statement of rights with respect to certain matters does not indicate that SF does not have rights to them, nor does it indicate that SF waives its rights or does not assert its rights. The use of our products or services does not grant you ownership of any intellectual property rights pertaining to our products or services or the content you access. These terms of products and services do not grant you the right to use the logos or trademarks of our products or services.

VII. Warranties, Limitations of Liability and Disclaimers

We provide our products and services to you through a commercially reasonable level of skill and attention, and we hope you to be pleased during the process. However, except for the particular warranties explicitly provided by SF in this Agreement and the Additional Terms pertaining to our products or services, to the extent permitted by the applicable laws, we exclude all warranties as to our products or services. For example, we give no warranties regarding the content of the products or services, the functionality of particular products or services, or their reliability, availability, or capability to meet your needs.

To the extent permitted by the applicable laws, SF shall not be held liable for any loss of profits, revenues, data or finances, as well as indirect, special, consequential, exemplary or punitive damages. To the extent permitted by the applicable laws, SF’s aggregate liability for any claims under this Agreement (including any implied warranties) is limited to the amount paid by you to us for the use of this product or service (or, at our option, to the provision of such products or services to you again). In no event will SF be held liable for any loss or damage that is not reasonably foreseeable. If you use our products or services for your own personal purposes, nothing in this Agreement or in the Additional Terms will limit any statutory consumer rights which cannot be waived by contract.

For your convenience and further information, we may provide the products or services to you through third party platforms (such as app store providers) or other third party channels, or embedded third party applications, tools, widgets and plug-ins (such as payment tools) on our websites and applications. Such third party services are independently operated by and are the sole responsibility of such third party. SF shall not be held liable for any disputes arising out of the third party services, or for any damages that you may suffer when using the third party services, which will be resolved by negotiation between you and the third party.

VIII. Notices and Amendments

SF reserves the right to revise this Agreement and the Additional Terms in their entirety and to interpret them to the fullest extent permitted by the applicable laws. We may revise this Agreement and the Additional Terms to reflect changes in law, changes in products or services, or for other reasons by posting notice of such revisions on our website and we recommend that you review them periodically. All modifications will not apply retroactively and will not become effective until fourteen (14) days or more after they are posted. However, special modifications to new features of products or services or modifications made for legal reasons will be effective immediately. If you do not agree with our changes to the relevant terms, you have the right to stop using our products or services. Your subsequent use of our products or services will constitute your agreement to our modifications to these terms.

IX. Governing Law and Dispute Resolution

The conclusion, interpretation, modification, performance and dispute resolution of this Agreement shall be governed by the laws and regulations of the People's Republic of China (hereinafter referred to as "China", for the purpose of this agreement, excluding Hong Kong, Macau and Taiwan). If any dispute arises between the parties concerning the contents of this Agreement or its enforcement, the parties shall resolve it amicably through negotiation; in case of failure to do so, either party may file a lawsuit with the people’s court of the place where SF is located.

For the avoidance of doubt, the courts of some countries/areas will not apply the laws of China to certain types of disputes. If you reside in one of those countries/areas where the laws of China do not apply, the laws of your country/area will apply to such disputes related to this Agreement. Otherwise, you agree that the laws of China will apply to any disputes arising out of or relating to this Agreement. Likewise, if the courts of your country/area will not allow you to consent to the jurisdiction and venue of the courts in China, the jurisdiction and venue of your local court will apply to such disputes relating to this Agreement. Otherwise, you agree that all claims arising out of or relating to this Agreement will be litigated exclusively in the courts of China.

X. Miscellaneous

In the event of a conflict between this Agreement and the Additional Terms, the Additional Terms shall prevail. This Agreement governs the relationship between SF and you and does not grant any third party beneficiary rights. If you do not comply with this Agreement and we do not take immediate action, this does not indicate that we waive any rights we may have (for example, to take action in the future). If any provision of this Agreement is unenforceable, it does not affect the validity of the other provisions.